Jazz it Up in New Orleans!
 

A BTA Southeast & Mid-America District event

June 11 - 13, 2009

Marriott Hotel
French Quarter, New Orleans, LA

Make your plans to come
to the "Big Easy" today

In order to help dealers better position their companies for success in today's volatile economy, the Southeast and Mid-America districts of the Business Technology Association are joining forces to host what is certain to be one of the industry's premier educational and networking events of 2009. This unique conference, "Jazz it Up in New Orleans!," provides a broad range of in-depth, two-day education opportunities, plus an outstanding General Registration education session line-up. There will also be plenty of opportunities to network and learn from your fellow office technology dealers.

General Registration Program

Friday, June 12: A cocktail reception, allowing attendees to network with their peers, will be held from 6:30 p.m. to 9:30 p.m. at the hotel.

Saturday, June 13: Three consecutive education sessions will be held from 8 a.m. to noon:

• "Is Your Service Department Reactive or Proactive?"
   
• "Creating Incentive Programs for Non-Sales Employees"
   

• "Print Management: How to Successfully Launch & Measure a Program"

Click here for more detail on General Educations Sessions

Saturday evening, attendees will visit the Audubon Aquarium of the Americas for dinner from 6:30 p.m. to 9:30 p.m.

General Registration is $159. Additional Registrations from the same company are $129 per person. Registration includes Friday reception, Saturday Seminars and Saturday dinner at the Aquarium. Guest/Spouse registration for Friday Reception and Saturday dinner is $85.

Click here General Registration

Five Front Runner Education Sessions

Thursday & Friday, June 11-12

To further enhance this educational opportunity you can choose from any of the four front runner education sessions to be held on Thursday and Friday before the General Registration program begins:

• BTA Sales Management Workshop
   
• ProFinance
   
• Managed Print Success 2.0
   
• Changing Workplace Attitudes

A New Orleans Lagniappe Bonus
All Front Runner Attendees will receive FREE General Registration with their Front Runner education event registration.

Click here for more information, pricing and registration of
New Orleans Front Runner Education Sessions.

Where: 

Marriott Hotel

Discover a luxurious New Orleans hotel in the French Quarter, located steps from Bourbon Street, the Convention Center, downtown business district and iconic Big Easy attractions.

Conference pricing is $119 per night.

Phone:(504) 581-1000
Fax: (504) 523-6755
 

Schedule of Exhibits and Events: 

Thursday, June 11th

7:00 am - 8:00 am Exhibitor Set Up
8:00 am - 5:00 pm Four Concurrent Frontrunner Workshops
8:00 am - 5:00 pm Exhibit Hall Open

Friday, June 12th

8:00 am - 12:00 noon Four Concurrent Frontrunner Workshops
8:00 am - 12:00 noon Exhibit Hall Open
6:30 pm - 9:30 pm Cocktail Reception at the hotel

Saturday, June 13th

8:00 am - 12:00 noon Seminar including 3 speakers
8:00 am - 12:00 noon Exhibit hall Open (Break Down after 12:00 noon)
6:30 pm - 9:30 pm Dinner at the New Orleans Aquarium

General Education Sessions Details
Saturday, June 13    8 a.m. - noon

"Is Your Service Department Reactive or Proactive?"

Do you have a formula for calculating the number of technicians you need on staff? Do you have an "early warning" system for knowing when customers are having too many service issues? Do you know when technicians are struggling with poorly performing models? Is your management team the fire chief and are your technicians firemen? Learn how to address these issues and more to help take the stress out of service and increase customer satisfaction and profits.

Jack Duncan founded Jack Duncan Consulting (www.jackduncanconsulting.com), a consultancy that specializes in increasing profitability through increased productivity and proficiency, in 2004. Duncan has held positions from service manager to vice president of service in dealerships small and large. He has also served as regional technical manager for one of the industry's largest manufacturers.
 

"Creating Incentive Programs for Non-Sales Employees"

Most dealerships have performance-based commission and bonus programs for their sales teams. These programs, when effectively designed, reward sales reps for generating much needed sales. Though most realize that the overall productivity of a dealership's admin and service teams are just as important, few have production-based incentive plans in place for them. In this session, attendees will learn how and why to create financial incentives for admin and service teams. Attendees will leave with specific plans that can be immediately implemented back home.

Jim Kahrs is the founder and president of Prosperity Plus Management Consulting Inc. (www.prosperityplus.com). PPMC works with office technology companies in building revenue and profitability and it has helped thousands of professionals improve their abilities in communication, understanding organization structure and improving processes throughout organizations. Kahrs held various positions in dealerships, from sales representative to sales manager to vice president of operations, before founding Prosperity Plus in 2001.

"Print Management: How to Successfully
Launch & Measure a Program"

In the last couple of years, many dealers have entered the print management space; some successfully, but more often than not, the dealer does not achieve the desired results. Most of these dealers are not making significant errors, they are simply slightly off in a handful of areas; those errors compound and result in a less-than-successful initiative. Unfortunately, many just "try harder" with the same strategy or tactics and others simply give up, redefining print management to chalk up some success. If you are not writing aftermarket contracts with monthly billings averaging over $4,500 per month, you are missing the core of a print management initiative. In this session, you will learn the keys to success in print management and the pitfalls to avoid from the leading print management consulting firm.

Tom Callinan is the founding principal of Strategy Development (www.strategydevelopment.org), a management consulting and advanced sales training firm. From 1998 to 2005, he was an executive with IKON Office Solutions, most recently vice president and general manager of IKON's largest business unit with revenue of $1.4 billion. Prior to IKON, he was the founder and CEO of Copifax Inc.